With the rapid increase in smart phones and research done online, the publics buying habits have significantly changed in recent years. On average a customer will visit a dealership 1.3 times before making their mind up to purchase a vehicle (less than 10 years ago it was 6-7 visits).
Our unique native iPad app gives sales teams unprecedented capabilities to improve the customers buying experience. On the spot data access to vehicle stock, product video presentations, supporting point of sale material and so much more…
You can start the enquiry process wherever the customer feels comfortable, their vehicle enquiry details, part exchange appraisal, qualification etc. No need to start with their personal contact details until you have built a good rapport and connection with them first.
“A user interface is like a joke. If you have to explain it, it’s not that good.”
We have tried to make the enquiry capture as quick and intuitive as possible. Linking to postcode lookup services allows the user to simply enter the customers postcode and select the correct address. A duplicate search checks to see if the customer is already registered across the group within enquiryMAX. If they are, you can simply clone their contact details.
New Vehicle Configurator
Using CAP data we have built a new vehicle configurator allowing the sales executive to build the customers exact vehicle together with pricing.
We have built in configuration intelligence that will highlight any conflicts with factory option choices as the vehicle is being built.
Import your group used vehicle inventory into enquiryMAX on scheduled daily intervals. Vehicle images can be displayed making the interaction with the customer much more engaging. Select the vehicle of interest and the system will automatically add it to the customer enquiry.
“Engage, advise and sell where your customers feel comfortable.”
Customer Vehicle Appraisal
VRM lookup returns the customer’s full vehicle details including the description to derivative level, date of registration, VIN no, colour etc.
Appraise the vehicle without the need of a Wi-Fi signal and the system will synchronise the details at the end of the process.
Register the vehicles mileage, key historical information and up to 9 stock photographs.
Complete your customers paperless experience by presenting their individual offer in the same way you started their sales journey, via our iPad App.
Use the tabs to present each element of the offer – new vehicle details, part exchange valuation, finance options and summary of the offer.
Once the offer has been agreed, register the order and take the deposit details.
Supported by links to product video and presentations helps promotes a professional customer experience.
Our Extras section allows you to add quick links to your dealerships or any other useful website. Upload promotional videos, add personalised presentations for GAP, Warranty and Paint Protection products.
- Simple to use Interface
- Customer qualification questions at each key stage of the process
- Postcode & VRM Look-ups ensuring quality data capture
- Detailed part exchange appraisal recording the vehicle’s history and condition
- Touch screen splat car to highlight and photograph bodywork damage
- Photograph up to 9 pictures of the part exchange vehicle
- Used stock search including matched customers’ part exchange vehicles
New vehicle configurator
Customer search facility using name/telephone/vehicle reg number
- 2 way seamless realtime data flow between app and desktop systems
- Customer home appraisals utilising 3g
- Measure how cost effective external marketing events are with the offsite event capture module
- Improves customers buying experience & portrays a professional image
- Csi questionnaires
- Special offers & video presentations